Personal data controller
The personal data controller for processing of your personal data is:
Olvägen 7, 342 50 Vislanda, Sweden
Which personal data do you gather and from where?
When you are in contact with us (such as when shopping, filling in forms or visiting the website), we gather personal data about you. The data we gather is company, company organisation number, organisation, name, address, email address and phone number, purchase, order and use history, IP address and information that you provide to our customer service department.
Why we process your personal data
We process your personal data for the following purposes and based on the following legal grounds:
We process your personal data in processing orders and for sending delivery status notifications.
Processing is necessary for being able to fulfil our agreement with you.
Customer service cases
We process personal data to process customer service cases, such as questions, complaints and warranty cases.
Processing is performed to be able to help you with customer service cases, which is our legitimate interest, and to fulfil our legal obligations regarding complaints and warranty cases.
We process personal data to send out announcements for special offers and marketing via email and conventional mail. We also recommend products on the website and send out personal offers. This process can entail profiling.
Processing is performed with your approval for direct marketing or for our legitimate interest in sending out direct marketing.
Improvement and development
We process personal data to be able to improve and further develop our service, our products and our technical systems.
Processing is performed for our legitimate interest of being able to update, improve and further develop service, products and technical systems.
Fulfilment of legal obligations
We process personal data to be able to comply with applicable laws, such as laws regulating accounting, taxation or product safety.
Processing is performed to fulfil legal obligations.
Prevention of misuse and crime
We process personal data to prevent misuse of our services and to prevent crime, such as fraud.
Processing is performed for our legitimate interest of stopping and preventing misuse and illegal utilization of our services.
Those who have access to personal data
We may share personal data with others, but only as permitted by law. Those with which personal data is shared can be, for example, public authorities, logistics companies, marketing firms, installation companies and other suppliers. We have entered personal data processor agreements with suppliers that process personal data on our behalf.
Transfer of personal data to countries outside the EU/EES
In certain cases, we may transfer personal data to legal entities in countries outside the EU/EES. In such cases, the transfer is to countries for which the EU Commission has determined to have an adequate level of security, upon application of standard agreement clauses approved by the EU Commission or other appropriate security measures.
Length of time that personal data is saved
We save personal data for as long as necessary for the purposes for which it was gathered or for as long as required in accordance with laws and other legislation. Purchase and order history is saved for as long as we are obligated to do so in order to comply with legal requirements.
Customer service data related to purchases and complaints is saved for as long as we are obligated to do so in order to comply with legal requirements. Communications with our customer support that we must save to comply with legal requirements are erased after six months.
Data for marketing is saved until you request to no longer receive marketing material or when you have been inactive for three years.
Data for prevention of misuse and crime is saved for as long as we need it in order to prevent or report crime (such as fraud).
We respond to your requests regarding your rights as soon as possible but no later than within one month.
You are entitled to obtain information on how we process your personal data as well as a copy of personal data.
You can request the correction of incorrect or incomplete data.
You are entitled to have your personal data erased in the following cases:
• Personal data is no longer necessary for the purposes for which it was collected or processed.
• You have withdrawn your consent for processing of personal data and there are no other legal grounds for processing.
• You have objected to the processing of personal data that has been performed based on our legitimate interest, and your interest weighs heavier.
• We have illegally processed your personal data.
• Personal data must be deleted to comply with a legal obligation.
Limitation of processing
You are entitled to request that processing of your personal data be limited in the following cases:
• You dispute the correctness of the personal data, during a period of time that gives us the opportunity to check whether the personal data is correct.
• We have illegally processed your personal data and you object to the personal data being erased and instead request that its use be limited.
• You need the personal data to be able to establish, exercise or defend legal claims, but we no longer need the personal data for the purposes for which it was processed.
• You have objected to processing of your personal data, and we assess during a period of time whose interests take precedence.
Objection to processing
You are entitled to object to such processing of your personal data that we process due to a legitimate interest. Processing ceases in such case if we do not have a legitimate interest that outweighs your interests or if we must continue processing to exercise legal claims.
Objection to direct marketing
You are entitled to submit an objection to processing of your personal data for direct marketing. You may subject an objection to direct marketing by contacting customer service. If you have submitted such an objection we will stop processing your personal data for marketing.
You are entitled to obtain the personal data that you have provided to us and that we automatically process due to contracts with you or with your consent, in a structured, standard and device-legible format.
If you are dissatisfied with how we process your personal data, you can contact us or submit a complaint to a regulating agency.
When you view this website or any other website that is linked from this website, we save a little information on your computer in the form of a “cookie”.
You can set your computer to block cookies. This entails, however, that we cannot guarantee that all parts of the website will work as they should. How you block cookies depends on the web browser you use. Choose “Help” or a corresponding menu in your web browser if you need instructions.
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org
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